Star Xu, the CEO of OKX, has apologized to users after reports of wrongful account freezes emerged, highlighting the challenges posed by 'false positives' in compliance operations. Xu acknowledged that these issues could lead to legitimate users being misidentified as risky, causing them to undergo unnecessary verification processes. He emphasized that even advanced compliance technologies are not foolproof and explained that regulatory practices often favor caution, resulting in compliant users facing additional inquiries. One affected user reported being unable to access their account for weeks and having to provide extensive personal documentation to meet compliance checks, which were ultimately rejected due to discrepancies identified by the platform. While Xu affirmed that the global compliance team numbers over 600 members, he noted that completely eliminating false positives is improbable and remains a significant hurdle for the exchange's operations.

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